Privacy Policy

Last updated: 2026

1. Information We Collect

We collect information you voluntarily provide and information collected automatically when you use our website.

• Information you provide: name, email address, phone number, ZIP code, age or date of birth, and any details you share about your insurance needs when you submit a form, call, or text us.
• Automatically collected: IP address, browser type, device information, pages visited, and referring website, collected through cookies and similar technologies.
• Consent records: the date, time, IP address, and content of any consent you provide, retained as a record of your opt-in.

2. How We Use Your Information

• Respond to your inquiries and provide Medicare and insurance guidance;
• Compare and present plan options available in your area;
• Schedule appointments and send confirmations, reminders, and follow-ups;
• Send you marketing or educational communications where you have consented;
• Comply with legal, regulatory, and carrier requirements;
• Improve our website and services.

3. Text / SMS Messaging Policy (A2P / TCPA / CTIA)

3.1 Program Description. If you opt in, you may receive text messages from Rose Senior Benefits (a DBA of Marissa R Esparza), including transactional messages (appointment confirmations, reminders, enrollment status, plan documents, and service updates) and promotional messages (marketing offers, plan announcements, enrollment period reminders, and educational content). You opt in only with explicit consent.

3.2 Consent. By providing your mobile number and checking the opt-in box, you provide express written consent to receive text messages from us, which may be sent using an automated system or automatic telephone dialing system (ATDS). Consent is not a condition of purchase, enrollment, or any service, and is collected through a clear, unchecked opt-in mechanism.

3.3 Message Frequency. Message frequency varies depending on your interaction with our services.

3.4 Fees. Message and data rates may apply.

3.5 Opt-Out. You may opt out at any time by replying STOP to any message. You will receive a confirmation and no further messages unless you opt in again.

3.6 Help. Reply HELP for help, or contact us at (708) 522-9674 or [email protected].

4. Cookies & Tracking

We use cookies and similar technologies to operate our website, remember your preferences, analyze traffic, and measure marketing performance. You can disable cookies in your browser settings, though some features may not function properly.

5. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers (CRM, calendar, messaging, hosting, and compliance providers) solely to deliver our services to you;
• Insurance carriers you choose to apply with, to process enrollment;
• Legal and regulatory authorities when required by law.

As stated above, mobile opt-in and SMS consent data are never shared with third parties or affiliates for marketing purposes.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your state, you may have the right to access, correct, or delete your personal information, or to opt out of certain communications. To exercise these rights, contact us at [email protected] or (708) 522-9674.

9. Children's Privacy

Our services are intended for individuals 18 years of age and older. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted, and the "Last updated" date reflects the most recent revision.

11. Contact Us

Rose Senior Benefits (a DBA of Marissa R Esparza)
1911 Birch Road, Homewood, IL 60430
Phone: (708) 522-9674
Email: [email protected]